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  1. Mama Earth & Fresh City
  2. Mama Earth Customer? Start here.

Mama Earth Customer? Start here.

Your basket experience is getting an upgrade! We've added a few new perks that we think you'll really love.

The Basics

  • Your *brand new* basket experience!
  • Will my shopping experience change?
  • Will you still have circular/reusable packaging?
  • Will you still email me to let me know when the market is updated?
  • What dates are you closed for deliveries?
  • How do produce "never-sends" work? Do I have to use them?
See all 8 articles

Account Info

  • What if I have accounts with both Mama Earth and Fresh City?
  • When will my order payment be processed?
  • How do I log in to the new site?
  • I've subscribed to a few of my favs, will they carry over?
  • Do I need to update any information in my account?
  • What about the gift card/promo that's currently applied to my account?

Customer Experience Upgrades

  • I don't like change, what's in it for me?
  • I read something about Earth Perks somewhere, what's that about?
  • Can I really order fresh meat that's cut to order?
  • Will you offer more delivery options?
  • Will my delivery day change?
  • Will the product assortment change?
Mama Earth & Fresh City
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